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| >The Bugzilla Guide - 2.20.1 |
| Release</TH |
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| >Appendix B. Troubleshooting</TD |
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| >B.9. Some users are constantly being forced to relogin</A |
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| ><P |
| >First, make sure cookies are enabled in the user's browser. |
| </P |
| ><P |
| >If that doesn't fix the problem, it may be that the user's ISP |
| implements a rotating proxy server. This causes the user's effective IP |
| address (the address which the Bugzilla server perceives him coming from) |
| to change periodically. Since Bugzilla cookies are tied to a specific IP |
| address, each time the effective address changes, the user will have to |
| log in again. |
| </P |
| ><P |
| >If you are using 2.18 (or later), there is a |
| parameter called <SPAN |
| CLASS="QUOTE" |
| >"loginnetmask"</SPAN |
| >, which you can use to set |
| the number of bits of the user's IP address to require to be matched when |
| authenticating the cookies. If you set this to something less than 32, |
| then the user will be given a checkbox for <SPAN |
| CLASS="QUOTE" |
| >"Restrict this login to |
| my IP address"</SPAN |
| > on the login screen, which defaults to checked. If |
| they leave the box checked, Bugzilla will behave the same as it did |
| before, requiring an exact match on their IP address to remain logged in. |
| If they uncheck the box, then only the left side of their IP address (up |
| to the number of bits you specified in the parameter) has to match to |
| remain logged in. |
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