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| >The Bugzilla Guide - 2.20.1 |
| Release</TH |
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| >Appendix B. Troubleshooting</TD |
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| ><H1 |
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| ><A |
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| >B.1. General Advice</A |
| ></H1 |
| ><P |
| >If you can't get <TT |
| CLASS="filename" |
| >checksetup.pl</TT |
| > to run to |
| completion, it normally explains what's wrong and how to fix it. |
| If you can't work it out, or if it's being uncommunicative, post |
| the errors in the |
| <A |
| HREF="news://news.mozilla.org/netscape.public.mozilla.webtools" |
| TARGET="_top" |
| >netscape.public.mozilla.webtools</A |
| > |
| newsgroup. |
| </P |
| ><P |
| >If you have made it all the way through |
| <A |
| HREF="installation.html" |
| >Section 2.1</A |
| > (Installation) and |
| <A |
| HREF="configuration.html" |
| >Section 2.2</A |
| > (Configuration) but accessing the Bugzilla |
| URL doesn't work, the first thing to do is to check your webserver error |
| log. For Apache, this is often located at |
| <TT |
| CLASS="filename" |
| >/etc/logs/httpd/error_log</TT |
| >. The error messages |
| you see may be self-explanatory enough to enable you to diagnose and |
| fix the problem. If not, see below for some commonly-encountered |
| errors. If that doesn't help, post the errors to the newsgroup. |
| </P |
| ><P |
| > Bugzilla can also log all user-based errors (and many code-based errors) |
| that occur, without polluting the web server error log. To enable |
| Bugzilla error logging, create a file that Bugzilla can write to, named |
| <TT |
| CLASS="filename" |
| >errorlog</TT |
| >, in the Bugzilla <TT |
| CLASS="filename" |
| >data</TT |
| > |
| directory. Errors will be logged as they occur, and will include the type |
| of the error, the IP address and username (if available) of the user who |
| triggered the error, and the values of all environment variables; if a |
| form was being submitted, the data in the form will also be included. |
| To disable error logging, delete or rename the |
| <TT |
| CLASS="filename" |
| >errorlog</TT |
| > file. |
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